Ride with confidence knowing we’ve got your back (and your head)!
Shipping Information
At SafeGuard Helmets Shop, we know you’re eager to hit the ramps, tracks, and streets with your new gear. That’s why we process all orders within 1-2 business days of receiving your payment.
Shipping Options:
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery in 10-15 business days after shipment
- Free Shipping – via EMS for orders over $50
- Delivery in 15-25 business days after shipment
Note: Delivery times may vary slightly depending on your location. We currently ship worldwide except to some Asian countries and remote areas.
Our No-Hassle Returns Policy
We stand behind our gear as firmly as you stand on your board. While we’re confident you’ll love your new helmet, we understand that sometimes things don’t work out. Here’s our rider-friendly return policy:
Return Basics:
- Return Window: 15 days from delivery date
- Condition: Items must be new, unused, and in original packaging
- Original Shipping: Not refundable (unless return is due to our error)
Important Safety Note:
For your protection and the safety of all riders, we cannot accept returns for:
- Helmets showing any signs of wear, impact, or use in action sports
- Items not in original condition (missing tags, packaging, or accessories)
- Personalized/custom orders
Step-by-Step Return Process
- Contact Us within 15 days at [email protected] with:
- Your order number
- Reason for return
- For exchanges: specify desired item/size/color
- Wait for Approval – Our rider support team will respond within 24-48 hours with return instructions
- Pack It Up – Securely package the item with all original contents (tags, packaging, accessories)
- Ship It Back – Send to our warehouse at:
SafeGuard Helmets Shop
3223 Havanna Street
Greensboro, US 27403 - Get Processed – Once received, we’ll inspect and process your refund or exchange
Refund Details
After we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Bank Processing: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
Exchange Process
Need a different size or style? Exchanges follow the same process as returns. Just include in your email:
- The item you’d like to exchange for
- Your preferred color/size (subject to availability)
We’ll ship your new item as soon as we process your return.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear SafeGuard Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) for return: [Product Name, Size, Color]
Reason: [Please specify – size issue, wrong item, etc.]
For exchanges, I would like: [New Product Name, Size, Color]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Damaged or Wrong Items?
If you received a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll make it right faster than you can drop into a bowl!
Still have questions? Our rider support team is here to help at [email protected].
Now get back to shredding – safely!
– The SafeGuard Helmets Crew